Privacy Policy

Introduction

Peak Comfort ("we," "our," "us," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website (www.peakcomfort.com), use our HVAC services, or otherwise interact with us. By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

Scope and Application

This Privacy Policy applies to all information collected through our website, mobile applications (if any), email, text messages, phone calls, and in-person interactions related to our HVAC services. This includes information collected when you request quotes, schedule services, make payments, or communicate with our team.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Request a quote, estimate, or consultation for HVAC services
• Schedule, reschedule, or cancel service appointments
• Contact us via phone, email, text message, or contact form
• Create an account or customer profile (if applicable)
• Make payments for services rendered
• Sign up for newsletters, blog updates, or marketing communications
• Submit reviews, testimonials, feedback, or participate in surveys
• Apply for employment or contractor positions
• Enter contests or promotional activities

This information may include: full name, email address, phone number(s), home address, billing address, service location address, property details, HVAC system information, payment information (credit card, bank account details), emergency contact information, service history, equipment warranty information, and any other information you choose to provide.

Information Collected During Service

When we provide HVAC services at your property, we may collect: property access information (gate codes, lockbox codes, parking instructions), photos or videos of HVAC equipment and installations for diagnostic and documentation purposes, system specifications and serial numbers, maintenance history, efficiency readings and diagnostic data, property layout relevant to HVAC installation, and any safety or access concerns.

Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• Device Information: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website, search terms used, date and time of visits, and navigation patterns
• Location Data: General geographic location based on IP address (city/region level)
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies

Information from Third Parties

We may receive information about you from: lead generation services and marketing partners, social media platforms (if you interact with us on social media), public databases and property records, background check services (for employment purposes), credit reporting agencies (for financing applications), and business partners or referral sources.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Provide, maintain, deliver, and improve our HVAC services; schedule and coordinate service appointments; dispatch technicians; provide quotes and estimates; process payments and billing
• Customer Communication: Respond to inquiries, questions, and customer support requests; send appointment confirmations, reminders, and follow-ups; provide service updates and status notifications; send invoices, receipts, and payment confirmations
• Safety and Quality: Document work performed for warranty and insurance purposes; maintain service records and equipment history; ensure proper installation and safety compliance; address service issues and warranty claims
• Marketing and Business Development: Send promotional materials, special offers, and seasonal maintenance reminders (with your consent); conduct customer satisfaction surveys and request reviews; analyze customer preferences and service trends; improve our website, services, and customer experience
• Legal and Compliance: Comply with applicable laws, regulations, and industry standards; respond to legal requests, court orders, and regulatory requirements; protect our rights, property, and safety; prevent fraud, abuse, and security threats; enforce our Terms of Service and other agreements
• Business Operations: Manage employee and contractor relationships; process employment applications; conduct background checks; maintain business records and accounting; perform data analysis and business intelligence

Legal Basis for Processing (For Applicable Jurisdictions)

We process your personal information based on: performance of a contract (providing HVAC services you've requested), legitimate business interests (improving services, marketing, fraud prevention), legal obligations (tax, safety, and regulatory compliance), and your consent (where required by law, such as for marketing communications).

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

• Service Providers and Business Partners: Payment processors, credit card companies, and financial institutions; scheduling and customer relationship management software providers; email and communication service providers; website hosting and analytics services; equipment suppliers and manufacturers (for warranty claims); background check services (for employees and contractors); professional advisors (lawyers, accountants, auditors)
• Legal Requirements and Protection: When required by law, subpoena, court order, or government request; to protect our rights, property, or safety, or that of our customers or the public; to detect, prevent, or address fraud, security issues, or illegal activity; in connection with legal proceedings or investigations
• Business Transfers: In connection with a merger, acquisition, sale of assets, bankruptcy, or other business transaction
• With Your Consent: When you explicitly authorize us to share information with third parties; when you submit reviews or testimonials for public display
• Aggregated or De-identified Data: We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you

Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include: encrypted data transmission (SSL/TLS), secure payment processing through PCI-compliant providers, access controls and authentication requirements, regular security assessments and updates, employee training on data protection and privacy, secure storage of physical documents containing personal information, and regular data backups. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods depend on the type of information and purpose of collection. Generally: service records and equipment history are retained for warranty periods and as required by law (typically 7-10 years); payment and billing information is retained for tax and accounting purposes (typically 7 years); marketing communications data is retained until you unsubscribe; website usage data is typically retained for 2 years; and employment records are retained as required by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you and receive a copy
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request transfer of your personal information to another service provider
• Restriction: Request restriction or limitation on how we use your information
• Objection: Object to processing of your personal information for certain purposes
• Opt-Out: Opt out of receiving marketing communications at any time by clicking unsubscribe links in emails, texting STOP to SMS messages, or contacting us directly
• Withdraw Consent: Withdraw previously given consent where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing certain requests. Please note that some requests may be subject to legal limitations or exceptions.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including: the right to know what personal information we collect, use, disclose, and sell; the right to request deletion of your personal information; the right to opt-out of the sale of personal information (note: we do not sell personal information); the right to non-discrimination for exercising your CCPA rights. California residents may make these requests by contacting us at (720) 897-1906 or info@peakcomfort.com. We will verify your identity before processing requests.

Colorado Privacy Rights (CPA)

As a Colorado-based company serving Colorado residents, we comply with the Colorado Privacy Act (CPA). Colorado residents have the right to: confirm whether we process your personal data and access such data; correct inaccuracies in your personal data; delete personal data you provided; obtain a copy of your personal data in a portable format; and opt out of targeted advertising, sale of personal data, or profiling for certain purposes. To exercise these rights, contact us using the information below.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to improve your browsing experience, analyze website traffic, understand user preferences, and deliver personalized content. Types of cookies we use include:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us analyze how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for advertising purposes (with consent)

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website. We may use Google Analytics, Facebook Pixel, and other third-party analytics services. These services may collect information about your online activities over time and across different websites. For more information about opting out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.

Do Not Track Signals

Some browsers have "Do Not Track" features that allow you to tell websites not to track you. We currently do not respond to Do Not Track signals because there is no standard for how to respond to them.

Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, payment processors, or other services that are not operated by us. We are not responsible for the privacy practices of these external sites or services. We encourage you to review their privacy policies before providing any personal information. Examples of third-party services we may link to include: equipment manufacturer websites, rebate and incentive programs, financing partners, social media platforms (Facebook, Instagram, etc.), review platforms (Google, Yelp, etc.), and government energy efficiency programs.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

International Users

Our services are primarily directed to users in the United States, specifically Colorado's Northern Front Range. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and databases are located. By using our services, you consent to the transfer of your information to the United States.

SMS/Text Message Communications

If you provide your mobile phone number and consent to receive text messages, we may send you service-related messages, appointment reminders, promotional offers, and other communications via SMS. Standard message and data rates may apply. You can opt out of text messages at any time by replying STOP to any text message. By providing your mobile number, you confirm that you are authorized to receive text messages at that number.

Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify affected individuals and relevant authorities as required by applicable law. Notifications will be made without unreasonable delay and will include information about the nature of the breach, the data affected, and steps you can take to protect yourself.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. We will notify you of material changes by posting the new Privacy Policy on this page with an updated "Last Updated" date, and we may also notify you via email or through a notice on our website. We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Privacy Policy.

Questions and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority or the Colorado Attorney General's office.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: